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Terms & Conditions

  1. All sizes and capacities are approximate.
  2. Atticus Trophies makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order.
  3. We have one collection a day by our courier. Additional orders to the same address may leave in a separate consignment. To avoid unnecessary delivery charges please try and order all required goods at the same time.
  4. On engraved goods no responsibility can be taken by Atticus Trophies for any mistakes made by the purchaser when ordering their goods.
  5. On engraved products all layouts are at the discretion of our expert engravers.

Complaints

While it is very rare that anyone would wish to complain about the level of service at Atticus Trophies we like to make it very clear how to do so if you feel you have the need. Please email us at sales@atticustrophies.co.uk with details of any problems you may have experienced and we will do our best to put them right. Your complaint will be acknowledged within two working days, and if possible it will be resolved within a week. All complaints are confidential. We also welcome general feedback, as this allows us to improve our service to you.

Customer Service

Our normal office hours are 9.30am - 5.30pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.