Terms of use
1. All sizes and capacities are approximate.
2. Atticus Trophies makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order.
3. We have one collection a day by our courier. Additional orders to the same address may leave in a separate consignment. To avoid unnecessary delivery charges please try and order all required goods at the same time.
4. On engraved goods no responsibility can be taken by Atticus Trophies for any mistakes made by the purchaser in ordering their goods.
5. On engraved products all layouts are at the discretion of our expert engravers.
Delivery Costs
The delivery costs for the UK mainland are as follows: Our delivery charge for orders up to £250 is £9.95. (excludes Scottish Highlands) Free delivery will apply to orders over £250 if delivered to a single UK mainland address. (excludes Scottish Highlands)
Cancellation Policy
The customer has the right to cancel an order within a reasonable period of time from receiving it. All goods must be returned in the same condition as they were received. Goods that have been engraved by Atticus Trophies, at the customer's request cannot be cancelled. All cancelled goods are returned at the customer's expense and for your own protection we would recommend that you use a recorded delivery service. Please notify us by e-mail before returning goods, we will advise you within one working day of the return address for the product. We will return the cost of cancelled product within 30 days of receiving the goods. We do make a charge of 25 percent of the value of the order to cover the costs of repolishing, packing and re-shelving awards.
Returns
We must be notified by e-mail of any damaged deliveries or missing items within a reasonable period of the delivery date, otherwise responsibility cannot be accepted for credit or replacement. Returned goods will be accepted after confirmation by e-mail from Atticus Trophies. Goods cannot be returned if supplied engraved. The customer is responsible for the cost of returning the goods and for your own protection we would recommend that you use a recorded delivery service. We will return the cost of cancelled product within 30 days of receiving the goods. We do make a charge of 25 percent of the value of the order to cover the costs of re-polishing, packing and re-shelving awards.
Privacy
The privacy of all our offline and online customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside Atticus Trophies. All our customer information is gained by question forms as part of the buying process. Any information received by us is used for 2 reasons: Firstly, to process your order and then to help create a better service and understanding of customer needs and requirements. We will not e-mail you in the future unless you have given us your consent. Only people subscribing to our newsletter service will get e-mails regarding offers and relevant information. Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
Complaints
While it is very rare that anyone would wish to complain about the level of service at Atticus Trophies we like to make it very clear how to do so if you feel you have the need. Please email us at sales@atticustrophies.co.uk with details of any problems you may have experienced and we will do our best to put them right. Your complaint will be acknowledged within two working days, and if possible it will be resolved within a week. All complaints are confidential. We also welcome general feedback, as this allows us to improve our service to you.
Customer Service
Our normal office hours are 9am - 5.30pm Monday - Friday.
Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.
