Returns Policy
Cancellation Policy
The customer has the right to cancel an order within a reasonable period of time from receiving it. All goods must be returned in the same condition as they were received. Goods that have been engraved by Atticus Trophies, at the customer's request cannot be cancelled. All cancelled goods are returned at the customer's expense and for your own protection we would recommend that you use a recorded delivery service. Please notify us by e-mail before returning goods, we will advise you within one working day of the return address for the product. We will return the cost of cancelled product within 30 days of receiving the goods. We do make a charge of 25 percent of the value of the order to cover the costs of repolishing, packing and re-shelving awards.
Returns
We must be notified by e-mail of any damaged deliveries or missing items within a reasonable period of the delivery date, otherwise responsibility cannot be accepted for credit or replacement. Returned goods will be accepted after confirmation by e-mail from Atticus Trophies. Goods cannot be returned if supplied engraved. The customer is responsible for the cost of returning the goods and for your own protection we would recommend that you use a recorded delivery service. We will return the cost of cancelled product within 30 days of receiving the goods. We do make a charge of 25 percent of the value of the order to cover the costs of re-polishing, packing and re-shelving awards.
Customer Service
Our normal office hours are 9am - 5.30pm Monday - Friday.
